Frequently Asked Questions

mayDDNS is a dynamic DNS service that allows you to access your home network or server using a fixed hostname, even when your IP address changes. It automatically updates your DNS records when your IP address changes, ensuring your hostname always points to your current location.

To create a hostname:

  1. Log in to your mayDDNS account
  2. Navigate to the "Hostname" section
  3. Choose a subdomain from the available options
  4. Enter your current IP address (or let us auto-detect it)
  5. Save your configuration

Configure your router's DDNS settings with these parameters:

  • DDNS Service: Custom/User-defined
  • Server URL: https://mayddns.com/nic/update
  • Username: Your hostname username
  • Password: Your hostname password
  • Hostname: Your full hostname (e.g., example.mayddns.com)

Our plans include:

  • FREE: 1 hostname, IPv4 only, basic support
  • PRO: 5 hostnames, IPv4 & IPv6, email support
  • PRO+: 20 hostnames, IPv4 & IPv6, priority support
  • ULTIMATE: Unlimited hostnames, IPv4 & IPv6, AnyDesk support
  • SELF-HOSTED: Full source code, unlimited everything, AnyDesk support

We recommend updating your IP address every 5-10 minutes. Our service has a rate limit of 5 updates per minute per IP address. Most routers and DDNS clients can be configured to update automatically at regular intervals.

Currently, we provide subdomains under mayddns.com, dekimus.com, and other supported domains. Custom domain support is available in our Ultimate and Self-Hosted plans.

If your hostname stops updating:

  • Check your internet connection
  • Verify your API credentials are correct
  • Ensure your account and hostname are active
  • Check if you've exceeded the rate limit
  • Contact support if the issue persists

To change your password:

  1. Go to your Account Settings
  2. Click on "Change Password"
  3. Enter your current password
  4. Enter your new password (minimum 8 characters)
  5. Confirm the new password
  6. Click "Save Changes"

We do not offer refunds, but you can try our FREE plan without any time limits to ensure the service meets your needs before upgrading to a paid plan. The FREE plan includes all basic features with 1 hostname.

You can contact our support team via:

  • Email: support@mayddns.com
  • Response Time: Within 24 hours
  • Priority Support: Available for Pro+ and Ultimate plans
  • AnyDesk Support: Available for Ultimate and Self-Hosted plans